Terms of service
Last updated: 2 November 2026
hotelsbot.ai is a service of Gabman Investments Ltd (גבמן השקעות בע״מ), Company No. 513969626, 10 Herzl St, Tel Aviv-Yafo 6688318, Israel. Email: [email protected].
These terms are an agreement between the business that uses hotelsbot.ai ("you") and Gabman Investments Ltd ("we", "us"). hotelsbot.ai is a service for hotels and other businesses. By using the free demo or subscribing, you accept these terms.
1. The service
hotelsbot.ai gives your hotel an AI agent that answers guests on your website chat (by text and voice), on WhatsApp and on a dedicated phone number. The agent answers from your hotel's information, checks availability on your own booking site, sends booking links with the guest's dates, calls guests back when they ask, and passes requests to your staff. Rooms are booked and paid for on your own booking engine. We are not a party to bookings between you and your guests.
2. Free demo
You can build a demo agent from your website for free, with no commitment and no sign-up. A demo agent is built from public information, is meant for evaluation only and is deleted after 7 days. Please do not send real guests to a demo agent.
3. Plan and payment
- Each plan has a one-time setup fee and a monthly subscription, by the size of your hotel:
| Hotel size | Setup (one time) | Per month | Call minutes included per month |
|---|---|---|---|
| Up to 20 rooms | $490 | $149 | 200 |
| 21–60 rooms | $790 | $249 | 500 |
| 61–150 rooms | $1,290 | $399 | 1,000 |
- Hotels with more than 150 rooms, or several hotels, receive a personal quote.
- Minutes beyond those included in your plan cost $0.25 each and are billed with the next month.
- You choose your plan by the number of rooms in your hotel. If the number of rooms changes, the plan changes from the next billing month.
- Prices are in US dollars and do not include VAT or other taxes, which are added where they apply.
- The subscription is paid monthly in advance and renews each month until it is cancelled.
- Payments are processed by our payment provider, Airwallex.
- Fees that Meta charges for WhatsApp messages started by the business, if any, are passed on at cost.
- We may change prices with at least 30 days' notice. The change applies from the next billing month.
- If a payment fails and is not settled within 14 days of our notice, we may suspend the service.
4. Cancellation and refunds
You can cancel at any time. Cancellation takes effect at the end of the paid month. Refunds are described in our refund and cancellation policy.
5. Your responsibilities
- Give us accurate information about your hotel and keep your prices, availability and policies up to date on your website and booking engine.
- Review how the agent answers and tell us about anything that should change.
- Comply with the laws that apply to your communication with guests, including privacy, consent for messages and calls, any notice that a call is handled or transcribed by AI where your law requires it, and WhatsApp's business policies. We can add such a notice to the agent's greeting at your request.
- Mention in your own privacy notice that you use hotelsbot.ai to communicate with guests.
- Do not use the service to send spam or marketing without consent, or for anything unlawful.
6. AI answers
The agent's answers are generated automatically and may contain mistakes. The final price, availability and booking terms are those shown on your booking engine. The agent is designed to pass to your staff what it cannot or should not answer. The agent is not an emergency service: guests in an emergency must contact emergency services or your staff directly.
7. Fair use
We apply reasonable limits to prevent abuse and runaway costs, for example on the number of calls to the same guest per day. We will tell you if your use reaches a limit.
8. Availability
We work to keep the service available at all times, but we do not guarantee uninterrupted service. The service depends on third parties, including Meta, Twilio, OpenAI, ElevenLabs and Cloudflare, and on maintenance from time to time. Any service level commitment applies only if agreed in writing.
9. Your content and our service
You own your hotel's content and your guests' data. You allow us to use them only to provide and support the service for you. We own the hotelsbot.ai software and service. The dedicated phone number is provided as part of the service. If you cancel, the number is released, unless we agree otherwise.
10. Data protection
We handle personal information as described in our privacy policy. For guest information we act on your behalf. A data processing agreement is available on request.
11. Liability
To the extent the law allows, we are not liable for indirect or consequential damages, including lost bookings or lost profits, and our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.
12. Term and termination
The subscription continues month to month until you or we cancel it. We may suspend or end the service if these terms are seriously breached. After the service ends, we delete your hotel's data within 30 days, except records the law requires us to keep.
13. Governing law
These terms are governed by the laws of the State of Israel. The competent courts in Tel Aviv-Yafo have exclusive jurisdiction.
14. Changes and contact
We may update these terms. We will tell customers about material changes at least 30 days in advance. Questions: [email protected].